Frequently Asked Questions

Click on the "+" beside each question below to expand the answer. For a quick overview... Free estimates are immediately available online. Yes every replacement window includes installation. And yes all the windows are the same price regardless of size, so you won't need to measure them. If you can't find an answer to your question, contact us. We're happy to help!

Does Window Wire offer "free estimates" on replacement windows?

The prices are readily available on our online store where you can shop for replacement windows directly. Simply select your state, the year your home was built, and the level of thermal efficiency you would prefer in your windows. After you click "Shop Now", a list of window styles (double hung, casement, etc) will come up. Click on the style of window to view pictures, details and select from the available options, such as frame colors, grid patterns, and obscure glass.

Window Wire does not however; employ salespeople to give you a "free estimate" along with a 3 hour pitch as to why their windows cost more than a car. Our window prices can be substantially lower than our competitors... because we don't have to pay for salespeople.

Don't you need measurements to provide a window quote?

There's usually very little cost difference between window sizes. It takes just as much labor to install a small window versus a large window of the same type. It also takes just about the same amount of labor to manufacture, package, and ship a new window. To simplify things and make it easy for you to shop for and order replacement windows online; we made all the sizes of windows the same price. Subject of course to the minimum and maximum size limitations from the manufacturer.

After you place your order with Window Wire, you will be contacted by your local MeasureTech to schedule a time to take detailed measurements of your windows. The MeasureTech will also review which windows will be replaced and confirm your overall product selections.

Do the window prices include installation?

Yes. All Window Wire windows include installation by a factory trained installation professional. Even though you could be a very skilled DIY'er, there are so many different styles of existing windows (pocket sill vs steel pan vs aluminum flange, etc) and home styles (siding vs brick vs stucco, etc) that require specialized and unique installation techniques.

I just placed my order online. What's next?

Congratulations and welcome to the Window Wire family!

First you will be contacted by a MeasureTech. He/she will set up a time to visit your home to take detailed measurements of your existing windows, figure out the best installation techniques, review the scope of work with you, outline installation time frames, and confirm your window selections. The payment method you used to place your order will be officially charged in full when the visit with your MeasureTech is scheduled (unless your state mandates a different payment schedule).

Next, your new windows will be placed into production to be custom made to fit your existing openings. This process usually takes 3-5 weeks but can sometimes take as long as 5-8 weeks during peak seasons. Again, we will keep you informed along the way.

Once your windows have been manufactured and delivered to the warehouse, you will be contacted again to set up a time for your installation to take place. Although, the majority of window installations only take a day or two; the timeline and details of your actual installation may vary. Again, your project timeline will be / would have been reviewed by your MeasureTech.

It seems like a lengthy difficult process but it really isn't (from your perspective anyway. Haha). We're experts we do this every day. We're here to hold your hand through the process, answer any questions, and most importantly, make replacing your windows as easy as possible for you.

I placed my order but something came up and I need to cancel. What can I do?

We're sorry to hear that! Please email and be sure to include your name and order number with your cancellation request.

You will be eligible for a full refund if we receive your cancellation request at least one business day prior to your visit with the MeasureTech.

If you met with your MeasureTech and...

  • If your custom made windows ARE NOT already made or in production at the factory, you can still cancel your order and will receive a refund less $300 to help cover the MeasureTech and initial order processing costs.
  • If your custom made windows ARE already made or in production at the factory, they were specially made for you and your home and therefore Window Wire cannot accept cancellations. However; we always want to work with our customers so please contact us anyway and we'll certainly do our best.

Will you replace just one window?

Yes! Window Wire will replace one window but there will be a $425 charge for delivery and installation. This charge is automatically added to your cart. This helps cover the hard costs of delivery and job site setup. Free delivery and installation is available with 4 or more windows and the discount will automatically be added to your cart. No coupon needed!

Will my windows be custom made?

Yes. Every window is entirely custom made to fit your existing opening. Off the shelf or standard size windows that are too small for the opening could result in air leakage around the windows or windows that are too large could result in too much pressure on the window itself causing the sealed glass package to fail prematurely. Therefore, every Window Wire window is custom made. It can take longer to produce but the end result is well worth the extra wait.

How long until my new windows are installed?

Typically the whole process from the time you place your order until the windows are fully installed usually takes about 4-6 weeks. Certain times of the year are busier than others and of course other factors beyond Window Wire's control could also cause delays... but as a general rule of thumb, 4-6 weeks is about the average.

If Window Wire serves most of the United States, why list each state separately?

Different climates have different needs in a window. Generally; Southern states need windows with a low Solar Heat Gain Coefficient (SHGC). Windows with a low SHGC will block more of the sun's heat, preventing it from warming up the inside of your home. However; in Northern climates, it's actually more energy efficient to allow some of the sun's heat to help warm your home in the winter. Separating states is the best way to ensure the window you order is the best one for your needs.

What is the window warranty?

Every Window Wire window comes with Alside's excellent Lifetime Limited Warranty and a Glass Breakage Warranty. Windows with a Bronze exterior also come with a 10-Year Fade Resistance Warranty.

Alside sells other windows, why is Mezzo the only option?

Yes Alside does manufacture several lines of replacement windows. There's an entry level Fusion line as well as the high end UltraMaxx and Sheffield line of windows. All of the window lines have their benefits but everyone at Window Wire unanimously agrees that the Mezzo windows have a best-in-class combination of energy efficiency, clean lines, narrow frames, and ease of use. Which in our opinion, makes the Mezzo window, the absolute best choice for most homes.

How can I get a coupon code?

We typically reserve coupons for customer referrals and another types of special occasions. You can only use one coupon code at a time if you do happen to get one. During checkout, there will be an entry box in the upper right hand corner of the page (on desktop) that will allow you to enter a coupon code.

We do run sales and promotions at Window Wire throughout the year. The prices listed in the online store reflect the sale. If there is a sale going on at the time, the regular retail price will be crossed out.

To stay informed of upcoming sales, coupon codes, and events; be sure to sign up for our email newsletter.